Asking the Right Questions (cont'd)

We ran our first subscriber and member workshop on "Asking the Right Questions" (ARQ) last week. As you may know, ARQ is a growing collection of materials for brief hybrid workshops, all aimed to show instructors new ways to gather information from their own students in order to improve teaching and learning with technology in their courses.

Last Tuesday's ARQ workshop focused on how to gather evidence that could be used to improve participation in online discussion. The workshop teaches faculty how to frame their own questions, and also how to adapt Flashlight Online model surveys to collect evidence from their own students. The workshop materials also include an eClip to help run the session, handouts, and feedback forms.

We went through the workshop and then critiqued it; the version you can see online today is the result of that critique. I'm sure it will continue to change as we get more experience with the materials. Everyone on Tuesday said they were considering offering the workshop at their home institutions.

This coming Tuesday (Oct. 16 at 3 PM ET) we'll try a workshop on personal response systems (e.g, clickers). Here too we're going to look into how asking students the right questions can show instructors and institutions how to get more value from the PRS itself. The ARQ materials include sample Flashlight Online surveys: one to do a needs assessment of faculty, and the other for faculty to adapt for use with their own students. (If you're interested in Flashlight Online 2.0, take a look -- I used the beta test version to write these surveys.)

If you're at a TLT Group subscriber institutions or are yourself a TLT Group member, I hope you can join us! Maybe you'll get interested enough to help us develop more ARQ materials. Click the link for our calendar; the ARQ workshop is at the top - click to register. It's only open for our subscribers and members but for them (you, I hope), it's free.

Using Flashlight Online as a Tool for Shared Governance and Community Engagement

“Flashlight Online is one of the four or five most important collaborative technologies we use at the College,” Sandy Shugart told me. He’s President of Valencia Community College, one of the biggest users of our web-based survey system. President Shugart went on to say that Valencia’s Faculty Council frequently solicits feedback and opinions from all faculty (and he stressed the importance of including adjuncts) on policy questions. Flashlight Online, he told me, was a key way of keeping all faculty involved in shared governance.

You can understand why this was great for us to hear. Most of the ways The TLT Group serves subscribers involve helping people collaborate with one another: in improving faculty support, assessment, planning, learning space design, meditating ‘dangerous discussions,’ etc.. Flashlight Online is a web-based system shared by about a hundred subscribing institutions. It’s easy for authors from different institutions to see one another’s surveys, use one another’s items, co-author surveys, analyze data together. (Of course, authors can also keep a survey and data private, if they choose.) Previously we’d thought of Flashlight supporting collaboration by helping survey authors work together. So President Shugart’s observation was a delightful new way to see Flashlight Online.

At that moment, I realized I’d already seen another, quite different example at Valencia of using Flashlight Online to promote democracy, shared governance and collaboration. As we’ve already described in our blog, Prof. Pat Nellis has developed a Flashlight Online survey for students to vote on class rules. Pat uses public debate and secret ballots to help assure that, if there’s a rule, students follow it. This kind of practice teaches students about the strengths and weaknesses of democracy in ways that go beyond what high school civics can teach. (Click here to see a Nellis survey.)

At other institutions, Flashlight Online has already been used in a faculty union election and other forms of voting.

We can imagine using Flashlight Online as a tool to engage a whole institution's worth of students (including commuting students and 'distant learners') in governance. On what questions of policy and practice would be useful to uncover student preferences, opinions, and activities? On questions where the institution could use student input, work with student government and make it a regular practice to
a) ask students, then
b) report back to students about how their input has reshaped policy, services, etc.
Over time, I predict you'll see an increase in response rates to your surveys, student involvement, student identification with the university, and perhaps even, over the long haul, alumni giving. Over time, I predict you'll see an increase in response rates to your surveys, student involvement, student identification with the university, and perhaps even, over the long haul, alumni giving. (I admit I'm an optimist, but I believe that if you ask people questions whose answers are important to them, they'll invest a bit of themselves in responding.)

Is anyone at your institution using Flashlight Online or some other survey tool to support collaboration, shared governance, or voting? Want to know more about any of the cases mentioned above? Please let us know by posing a comment on this blog or emailing me.